Returns

Click here to start a return or exchange

 

We want you to have shoes you like. We know that doesn’t always happen.  We encourage you reach out to us. Many concerns can be satisfied with a different size or style. You can chat with us on our website or email us at: hello@pandereshoes.com.

We accept return label requests made within 30 days from the order date. If your item is older than 30 days, you can still get a return label however we will deduct a restocking fee: return requests made after 30 days is 15%, 60 days is 25%.

Items marked as "Final Clearance" are not eligible for refunds but are eligible for store credit if customer has provided foot measurements through our Size Finder. We also encourage you email us or chat with us if you’re dissatisfied. Many concerns can be satisfied with a different size or style.

Here’s some details:

Shoes should be returned in undamaged condition, in the original box. To avoid scuffing or scratching, we recommend that you try your new shoes on carpet. Please remove any dust or debris by wiping the bottoms of the shoes before returning. Shoes that are worn or damaged cannot be refunded.

To start a return or exchange, click here to start a return or exchange.

If you ultimately return or do not want to try a different style, $9 is deducted from your refund. We pay for return shipping. A $9 fee covers warehouse handling costs. 

Gift cards, socks/hosiery, and accessories are not refundable.

How it works: 

  1. You fill out the online request by clicking “Click here to start a return or exchange”.
  2. We email your return label to your email address.  (Check your spam or junk folder if you don’t see it.)
  3. If you don’t have a printer, we can mail you a return label if requested.
  4. You tape the return label to the box and send your shoes back. 
  5. Your refund or exchange will be processed. Please allow up to 2 weeks after shoes arrive at our warehouse for refund to show up on credit card or other payment method.

CANADA and NON US Returns

We have recently opened up sales to Canada, UK and Australia. Please be aware of your own country's duty and tax rates. We strongly encourage non US customers to provide foot measurements to a Fit Specialist on chat or email before purchasing. Providing measurements is strongly advised. Email or chat with us to learn what measurements to provide. 

We are happy to take shoes back but non US customers are responsible for return shipping costs.  

If you are not in the US and you want to return shoes, ship items to: Pandere Shoes, 3630 Corporate Trail Dr, Earth City, MO 63045. Please also email customer service the tracking number so that we know you are returning: hello@pandereshoes.com. If you have any questions at all, we can be reached by email or chat.  

Thank you for trying our shoes. We welcome your feedback and look forward to growing our company with you!