FAQ

 What is your return policy? 

We want you to be happy with your new shoes. If they don’t work for you, request a return label within 14 days of receiving your shoes. We offer free exchanges in the event you want to try a different size or style. Shoes must be unworn to get a refund. We cannot replace shoes that are worn at this time. Here is a link to our return policy and to request a return label. https://www.pandereshoes.com/pages/returns

If you choose to return we simply deduct $8 per pair to offset shipping costs. We do not charge any shipping for exchanges.

 How long do they take to ship? 

Our shoes are warehoused in St. Louis, MO. Average shipping time is 2-3 days to most places in the US. Orders placed after 10 am EST on Friday or over the weekend will be shipped out the following Monday.

 How do I know what shoe size to buy? 

Chat with a fit specialist to find your perfect fit! Whether you are looking for edema shoes, pregnancy shoes, shoes for swollen feet, shoes for wide feet, or just a really comfortable pair of shoes, you can chat with a fit specialist by clicking the chat bubble in the bottom right corner of the screen or you can email us at hello@pandereshoes.com. You can also use this sizing guide as a helpful tool to gauge differences in length between sizes.

All of our designs expand in volume to accommodate swelling and other medical conditions making them highly adjustable shoes for swollen feet. For mild swelling, check out our wide collection. For moderate or more substantial swelling, check out our extra wide collection. But our shoes are also great for people who do not have any medical conditions! Everyone needs a comfortable pair of shoes, right?

 What if I wear a half size? 

We are not able to offer half sizes yet but our shoes are very accommodating and we find that only a small number of people return because a half size is not offered. We generally advise to size up for the Wide collection. If you’re looking at the Extra Wide collection, we advise that you size down if you are buying a women’s size and size up if you are buying a men’s size. If you aren’t sure which size to get - chat with a fit specialist. Here is a breakdown:

Wide Collection (Barista, Traveler, Nomad, Rodeo) We suggest you round up to the next full size.

Extra Wide collection (Saturday, Rambler)

For women, the extra wide collection runs about ½ size long in length. For example, if you wear a size 10 in women’s sizes, our Unisex size mens 8/womens 10 will feel more like a 10 ½ in length. If you normally wear a 10 ½ size in women’s, we would suggest you size down to a 10, not up to an 11 for our extra wide collection.

For men, our Unisex size runs true in length so if you wear a 10 ½ mens, we would suggest you size up to a men’s size 11.

My feet are two different sizes. Can I buy shoes separately? 

We are not able to offer split sizes (2 shoes of different lengths). However, as we create shoes for swollen feet, they are designed to expand in volume, unlike any other shoe company. Therefore, if you typically buy two different sized shoes due to swelling, or width difference, once size may work for you. You can tighten or loosen the shoes with the no-tie toggle systems. 

For many people, this solves the problem of needing two different sizes and you’ll only need to buy one pair of shoes. This is one of the best features of Pandere shoes. We call it our superpower!

Will Pandere shoes fit over bandages or wraps

Our shoes are designed to accommodate swollen feet and compression garments. Unfortunately, they do not expand enough to accommodate lymphedema bandages. Our shoes do fit some wraps making them a great, stylish option for lymphedema shoes. We strongly encourage you to chat with a fit specialist before buying.

Do the shoes have removable insoles

Yes, the insoles in most of our styles can be replaced to fit a custom orthotic or other commercial orthotics. The only style in our collection that does not have a removable insole is the Traveler sandal.

I have severe swelling. Will these shoes work for me

Our shoes are the perfect swollen feet remedy, take a look at our collection of extra wide shoes for swollen feet. The Rambler is our most expandable wide width shoe. It can accommodate more substantial swelling, up to a 3E (EEE) for men and women sometimes 4E (EEEE) for women depending on the shape of the foot. If you are unsure Chat with a Fit Specialist to ensure the shoes will fit your situation well.

I have a bunion. Will these shoes work for me

In many cases, yes. For more pronounced bunions, we suggest the Cloud Barista or the Rodeo (regular to wide for women) or the Rambler (wide to extra wide for either men or women).

I wear a brace. Will these shoes work for me

In many cases, yes. Braces take up a lot of room so you’ll want to size up in both width and length. We strongly encourage you to chat with a fit specialist before buying if you wear a brace. For AFO and Arizona braces, we suggest starting with the Rambler (extra wide unisex). Check out the reviews on each product from other customers who wear braces.

I have hammer toe. Will these shoes work for me

Yes, our shoes are a great option for swollen toe treatment and work well for hammertoe and other toe issues. The materials are made of soft leather and stretchy neoprene to allow for stretch in the toe-box and midfoot.