5 Reasons to Chat with a Fit Specialist

by Laura Oden August 03, 2021

5 Reasons to Chat with a Fit Specialist

Shopping for shoes online when you have hard-to-fit feet can be a huge challenge!  With no salesperson to talk to and no shoe to try on before you buy, the purchase is always a gamble.

Bottom Right Corner of screen

Enter the Pandere Fit Specialist. This is actually the secret sauce that makes your online purchase even better than going to a shoe store and trying a pile of shoes that aren’t designed for your challenging feet! 

Pandere Fit Specialists know swelling, bunions, arthritis, braces, and host of other problems that a sales person in a shoe store can’t even touch! Our Fit Specialists are deeply passionate about finding the right shoe for your foot.

Here are 5 reasons why you should chat with a Pandere Fit Specialist.

  1. Fit Specialists are real people

There’s nothing worse than needing answers and trying to communicate with a bot. We have NO Bots! When you chat you’re talking to a live human - no barriers. Our Fit Specialists are real, living humans sipping coffee at their desks and wearing Pandere shoes, of course. They are part of our core team here at Pandere and are passionate about matching you with the right shoe.

  1. Fit Specialists will help you find the right size

We have a process for sizing each customer that would like help knowing which size would be best for them. It costs nothing and it increases the likelihood that you’ll get the right shoe the first time! We take 4 measurements from you, plus a little additional info like your age, your most commonly worn size, and any issues you have that impact shoe fit. Pandere has a proprietary algorithm that allows us to advise you on the best style and size for your situation.

Not every style fits the same. This is why it’s very helpful for us to have measurements to advise you. On some styles, we might advise smaller or larger, depending on how that shoe is made. Each season we are able to address more issues with new style launches.

  1. Fit Specialists provide more in-depth information about our styles

Because no two feet are alike, our Fit Specialists have an in-depth knowledge of Pandere’s styles and can answer questions and provide information customized to your unique needs. Have you ever been to a shoe store where the clerk knew anything about foot swelling? Or the difference between swelling during Pregnancy versus Lymphedema or Diabetes? Have you ever tried to explain to a shoe salesperson why you have swelling in one foot and had them look at you like you’re nuts? Pandere Fit Specialists have lots of knowledge on many medical conditions that impact shoe fit. Our experience means we can have a much higher level conversation about fit issues.

  1. Fit Specialists steer you away from the wrong style

You may already have a shoe picked out and added to your cart, but is it the perfect shoe for your foot? Our Fit Specialists are trained to know how your unique foot needs can best be accommodated by one of Pandere’s styles. Exchanges and Returns at Pandere are easy, but we want to help you get it right the first time!

  1. Fit Specialists have insider knowledge

We always have a few surprises up our sleeve! Whether it’s a new style or size slated for release, an exclusive discount, or a shoe in production designed to accommodate a specific foot need, our Fit Specialists have the inside scoop and may end up guiding you to a forthcoming style or exclusive discount you didn’t know about. 


We have fit specialists that are experts in helping you pick the right shoe.

Laura Oden
Laura Oden


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